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Rx Updates - January 2024
To our valued Acorn pet owners and clients:
As we approach our 30th year serving the Davis community, we want to thank you for your continued support. Whether inside or curbside - and through unforeseen challenges - we love caring for your pets and family.
As you may have noticed, we began transitioning our clinic to a digital platform four months ago. We are now in the final phase of this transition after nearly three decades of paper records! During this shift to our new system, we have had to find ways to best facilitate service and navigate this change. The following are some changes that will take effect on January 1, 2024. Please read carefully, as this will impact your pets’ prescription and medication refill process.
Effective January 1, 2024, we will discontinue the authorization of all external medication requests from online pharmacies, including Chewy, Petco.com, PetMeds, and Costco. The reasons for this are as follows:
We fully understand that those of you who are used to getting prescriptions from online pharmacies may find this change inconvenient. We have two options for those of you who would like to continue purchasing products online:
As always, there is no change for our in-clinic prescription refills; they typically require 24-72 hours to process.
Thank you for your understanding and cooperation with this change. Purchasing through our online pharmacy SUPPORTS US—your independently-owned (non-corporate), small business! Please know that you’re shopping LOCAL when you buy from our online pharmacy and your patronage helps support our Davis community.
Please call us with any questions or concerns at (530) 753-7580. We appreciate your patience and support as we fully move on to our new system.